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Terms and Conditions

The following represents Tufftonline’s Terms and conditions.



Prices are subject to change at any time without notice.


Product Colours

We have made every effort to display as accurately as possible the colours of our products that appear on the Site. However, please note that colours may vary.


Order Acceptance

Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. We retain the right to treat items ordered as separate orders. Online orders will be cancelled without notice should the customer not reply to the confirmation of the order within 14 working days.


Stock Availability

Stocks of all goods on offer are limited. Tufftonline shall take all reasonable efforts to discontinue the offer as soon as stock is no longer available. However, should items still be offered after stocks are sold, Tufftonline shall advise on alternative styles and colours. We are unable to guarantee permanent availability of all items at all times.


Payment and delivery

Subject to availability and receipt of payment, orders will be processed within 24/48 hours and delivery confirmed by way of e-mail or sms. The manufacturer will supply all goods to the delivery company in good order. Delivery time is anything from 2 – 21 working days subject to receipt of payment and availability.


Legal Statements On Returns

No Cash refunds will be accepted. We accept exchanges of the same item in a smaller or bigger size  and to the same value, within 10 days if they are unused, in a resalable condition with all tags attached. On returning goods on which you have received a discount /offer will no longer apply if you fall below the discount/offer threshold.

To cancel your order it must be done within 24 hours, as long as your goods have not been dispatched. Goods are returned or exchanged to Tufftonline at your own expense. We are unable to refund original postage and packaging or returns postage. The client will not be charged delivery for the new exchanged item ,the item will be sent with the post office – ordinary post which can be from 3 to 7 working days. Exchanges thereafter clients will be liable. Returns will attract a 10% administration fee unless otherwise agreed. Please retain Proof of Postage as we do not accept responsibility for items lost or damaged in transit.


Important Notices

Every care has been taken to describe items accurately; however slight variations may occur with colour reproduction or text descriptions. We do not warrant that the text descriptions, colours or other content is accurate, complete, reliable, and current or error free.
Tufftonline shall not be liable for any indirect or consequential loss whether this arises from breach of duty, breach of contract, negligence or any other way. Liability for any claim shall not exceed the price of the goods supplied. Orders are for the personal, non-commercial use of our customer. Resale of any Tufftonline product without the express, written consent of Tufftonline is strictly prohibited. Multiple orders for Tufftonline which deem to be commercial quantities will not be accepted.


Updating Of These Terms And Conditions

Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.